CRM & back office solutions

TMA supports both residential and business energy suppliers (gas and electric) by providing a range of advanced software solutions. These are designed to streamline operations, enhance customer service, and ensure regulatory compliance. Whether you are an established energy supplier or a new entrant to the market, our tools and services are tailored to meet your specific needs.

Problems we solve

Customer empowerment

Enabling customers to manage their accounts, submit meter readings, and efficiently track up-to-date energy, reducing reliance on help desks and improving customer satisfaction.

Seamless switching

Simplifying the process for prospective customers to switch to your energy supply, ensuring a quick and hassle-free transition.

Regulatory compliance

Managing dataflows and communications efficiently to meet all industry standards and regulatory requirements.

Operational efficiency

Automating customer management, billing processes, and correspondence to reduce costs and enhance control.

Data management

Effectively monitoring and managing energy usage, industry communications, and incidents to ensure compliance and operational efficiency.

Our solutions

Customer self-service portal

Empower your customers with TMA’s Self-Service Portal. This platform enables both residential and business users to manage their energy accounts, submit meter readings, and efficiently track up-to-date energy usage. It improves customer relationships and reduces operational costs by integrating seamlessly with your existing systems.

Customer switching portal

Gain new customers effortlessly with our Customer Switching Portal. This user-friendly platform allows prospective customers to switch to your energy supply quickly. It provides clear quotes and savings, integrates smoothly with your business systems, and simplifies the switching process for both domestic and small business users.

Energy supplier CRM & billing software

Our integrated Energy Supplier CRM & Billing Software manages customer data, correspondence, and billing processes for gas and electricity suppliers. It automates workflows, supports ad-hoc bill production, and integrates with direct debit and sales ledger providers, enhancing operational efficiency and customer experience.

DCC adapter

Simplify your connection with the DCC smart meter network using our bespoke DCC Adapter. It integrates seamlessly with your CRM systems, reducing IT development needs

GASMAN

The GASMAN system is an industry-accredited data flow management tool essential for gas suppliers to operate within the regulated market. It automates critical processes, ensuring data accuracy and compliance across domestic and commercial sectors. GASMAN supports seamless communication and reduces operational risks, helping suppliers meet industry standards efficiently.

REGMAN

REGMAN is a trusted, industry-accredited data communication system designed to keep electricity suppliers compliant within the regulated market. It streamlines data flows, manages market messaging, and upholds data integrity across residential, SME, and industrial sectors. REGMAN allows suppliers to meet ELEXON requirements with confidence, minimising administrative burdens and supporting smooth operations. 

Energy Management System (EMS)

Our EMS automates the gathering of field data and provides bespoke monitoring features for regulatory compliance. It helps energy suppliers effectively manage and monitor resources and workflow, ensuring efficient and compliant operations.

Market Messaging Systems (MMS)

Our MMS facilitate the sending, receiving, and validating of dataflows within the UK electricity and gas markets. They support bulk job processing, agent and metering management, and are compatible with DCC and other industry standards, ensuring reliable and efficient communication.

Electricity Registration System (REGMAN)

REGMAN is our versatile dataflow management and market messaging system for the electricity supply market. It handles the sending, receiving, and validation of SVA dataflows, ensuring seamless communication and compliance across domestic, SME, and I&C supply points.

Gas Registration System (GASMAN)

GASMAN is our robust dataflow management and market messaging system for the gas supply market. It validates all incoming and outgoing gas data flows, ensuring compliance with industry standards and supporting both domestic and commercial gas markets.

Next Steps

1

Contact us:

Discuss your needs with our team to determine the best solutions for your business.

2

Implement our tools:

Choose the appropriate software and services to integrate into your operations.

3

Get started:

Let TMA guide you through the setup, integration, and optimisation processes, ensuring a successful enhancement of your energy supply business.

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