How can TPIs benefit from independent MEM services? 

In a market where trust, data accuracy and efficiency are everything, Third Party Intermediaries (TPIs) need partners who enhance their value, not limit it. One area that’s often overlooked is metering. Yet, the right metering partner can make a world of difference. Independent Metering Equipment Managers (MEMs) offer TPIs a smarter, more agile alternative to traditional supplier-tied arrangements, and as the energy market adapts, that kind of agility is crucial. 

Why independence matters 

At its core, MEMs are responsible for installing, maintaining and ensuring the ongoing performance of metering assets. This includes identifying and resolving faults, managing communications and ensuring meters are delivering accurate, reliable data. 

But not all MEMs provide the same value. Many are tied to suppliers, meaning their priorities are closely aligned to that supplier’s internal processes and commercial objectives. This can create conflicts, delays and service inconsistencies – especially for TPIs managing diverse client portfolios across multiple suppliers. 

An independent MEM brings neutrality, speed and flexibility to the table. It’s a service aligned to the TPI and their client’s needs, not bound by another party’s constraints. That’s a powerful advantage. 

Tangible benefits for TPIs 

Here’s how working with an independent MEM supports TPIs in delivering better service, better outcomes and better insights. 

1. Speed and responsiveness 
Supplier-led metering arrangements can often slow down installations, upgrades and fault resolution. Independent MEMs operate outside of that model, meaning speedier responses, shorter lead times and fewer hold-ups. 

When a client needs a meter fitted, exchanged or fixed, it happens without needing to go through a supplier’s internal chain of approvals. That keeps projects moving and expectations met. 

2. Consistency across portfolios 
For TPIs managing multiple clients with different suppliers, having a patchwork of MEMs creates complexity. Each supplier may have their own preferred MEM, processes and service standards. 

By choosing an independent MEM, TPIs can offer consistent service levels and processes across their client base. That cuts down admin, improves efficiency and makes it easier to track performance. 

3. Greater visibility and control 
An independent MEM provides direct access to metering data and communications performance. With TMA, that includes proactive fault alerts, asset tracking and regular reporting that keeps TPIs informed, not in the dark. 

This visibility supports better energy advice, clearer billing and early warning of potential issues. Ultimately, it helps TPIs deliver a more proactive, data-driven service – building trust and long-term value with their clients. 

4. Supporting the MHHS transition 
Market-wide Half-Hourly Settlement (MHHS) is already making its presence known in the energy market. More meters, more data and stricter settlement requirements mean increased pressure on metering performance. 

Independent MEMs like the specialists at TMA are deeply embedded in MHHS delivery, from SIT Functional Testing to future-ready service models. We know what’s coming, so we’re helping TPIs and their clients get ahead. 

Whether it’s ensuring meter comms readiness, identifying exceptions or supporting pre-migration audits, we’re already building the infrastructure TPIs will need. 

Choosing the right MEM partner 

Not every MEM is built for partnership. TMA’s MEM services are grounded in decades of experience, spotless audit performance, and a field-to-cloud model that combines physical presence with digital insight. 

We’re trusted by major suppliers and TPIs alike. But, more importantly, we’re committed to helping TPIs offer smarter, more dependable services to their own clients. When you deliver clarity, speed and results, your clients notice; that builds trust that lasts.  

Partner with an MEM that puts you first 

If you’re a TPI looking to reduce complexity, improve service and get ahead of industry change, partnering with an independent MEM could be your smartest move yet. 

Discover how TMA’s independent MEM services can help. 
Visit our Field Services page or get in touch with our expert team today.